Can I have private physiotherapy at home now?

Can I have private physiotherapy at home now? The short answer is “Yes you can!”.

We really, really (like really!) missed our clients over the lockdowns and we love that life is gradually returning to a more normal way of living and so many of our regulars are back on track with their rehabilitation and maintenance programmes.

COVID-19 has disrupted normal life for us all in so many ways. We took tentative steps towards reopening our practice last summer, alas, it isn’t quite business as usual and likely won’t be for some time yet. How we practice may have changed for the foreseeable future.

The anticipated fallout from the pandemic, with some predicting a ‘tsunami of rehabilitation needs’ is looking to be coming to fruition. This is not just foreseen for survivors of the disease itself but for those who have become deconditioned as a result of staying home, social isolation and the inability to access non-urgent healthcare for pre-existing or new illnesses. Many of our clients use our home visiting services as routine maintenance for their long-term health conditions and this has been sorely missed. We are seeing long waiting lists for access to elective surgery and those who are having their surgery often are doing so from a disadvantaged pre-op condition.

As expected by The Chartered Society of Physiotherapy, the public need and desire to access physiotherapy has risen with this also reflected particularly in demand on private physiotherapy and other independent practitioners.

As lockdown restrictions have eased, and many businesses started to reopen their doors, where does this leave physiotherapy practices who like us work with vulnerable clients many of whom are older, with underlying health problems?

To protect our clients and our team of therapists, when and how we work is now different. Behind the scenes we have worked hard to reopen face to face consultations in a way that maintains the safe of our clients and their families to the best of our abilities.

So, what’s new?

Can I have a face-to-face consultation?

We have a duty of care for all of our clients.

Prior to your first visit we will work with you to establish the risks, find out about your condition and circumstances and involve you in the clinical decision making to decide whether face to face therapy is the best thing for you.

The bottom line is that the benefits of seeing your physiotherapist face to face must be demonstrably greater than the risks of infection transmission before we go ahead and book.

It is equally important that you understand the risks involved so we will discuss this with you fully. Once we have your consent to visit you, we can go ahead and see you face to face.

The role of video consultation.

During 2020 we offered video consultations and were duty bound to try this option in the first instance. However, video consultations do have limitations for our line of work and we find that there really is nothing better than meeting our clients in person to understand the challenges they want our help with.

We continue to offer remote video consultation however we have since removed this option from online booking. Call us and we can arrange a video consultation if this continues to be a good option for you.


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We look a little different

When we arrive to see you in your home, we will be wearing personal protective equipment (PPE).  Expect us to be wearing a surgical face mask, gloves and an apron. Our kit may include goggles, shoe covers, a fresh change of clothes or scrubs that will be unique to your visit, hair will be tied back and we may have fancier masks depending on what the visit is likely to be for.

We may seem a little more distant

Don’t worry we are just as friendly as ever, but for those parts of the visit that don’t require us to be up close and personal such as taking a medical history or talking you through our advice or planning your treatment, we try to be at least 2 metres away. Where we can, we will sit alongside side you rather than face to face. Even better let’s take things outside to the garden! It may be possible to do the entire visit outdoors if this weather holds out.

Some of the paperwork we usually do will happen before we arrive so you may get some forms to fill in via email.

We need your help

Our new processes really rely on clients working together with our therapists to keep everybody as safe as we possibly can.

What we really need from you is your understanding of the changes to our way of working.

A few requests.

  1. Please cancel your appointment if you (or anybody in your household or somebody you have had close contact with) develop ANY symptoms of COVID-19 including a cough, high temperature or loss of taste or smell. We really don’t mind. There will be no cancellation fees and we can reschedule to visit you again soon.
  2. Keep the areas we will be using well ventilated. Open the windows and doors or consider having your consultation outdoors if possible.
  3. Wipe down surfaces and wash your hands before the consultation and after we leave.
  4. Whether you wear a mask in your own home during our visit is entirely up to you. For longer sessions we understand this can be uncomfortable and they can make things like practising stairs more difficult. So we are happy for you to decide what is best for you.

We are here for you now!

Things will look a little different for a while and we need your help to make sure we keep our clients and therapists safe.

COVID-19 has brought rehabilitation needs to the forefront of healthcare and we are here to help when the time is right to deliver exactly what you need, at home.

We will work with you through the process to help make clinically reasoned decisions on coming to your home and how to reduce the risks of Covid-19 transmission as much as possible.

Our friendly team of therapist eagerly await the opportunity to work with you to help you to take positive steps towards your goals.

Ready to get started?

If you are ready to get started, you can give us a call on 07944660192 and we can take the first steps to deciding the best approach for you.


De Biase, S et al (2020) The COVID-19 Rehabilitation Pandemic.  Age and Ageing. Published by Oxford University Press on behalf of the British Geriatrics Society.

Working safely during COVID-19 in other people’s homes. HM Government Guidance for employers, employees and the self employed. 11th May 2020

COVID-19 How to work safely in care homes. Public Health England. 27th April 2020

COVID-19 Personal Protective Equipment (PPE)- resource for care workers delivering homecare (domiciliary care) during sustained COVID-19 transmission in England. Public Health England. April 2020.

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19. HM Government Guidance. 18th May 2020

Managing Risk: Infection Prevention & Control. Health Care Professions Council. April 2020

COVID-19 How to decide if face to face consultations are appropriate. The Chartered Society of Physiotherapy. 12th May 2020

Guidance for opening up our practices, advice for practices in England. Physiofirst. May 2020

Putting on personal protective equipment (PPE) Public Health England 23rd April 2020

Taking off personal protective equipment (PPE) Public Health England 22nd April 2020